After-Hours Dispatch for Trades | Night Time Dispatch
Night Shift Dispatch is your on-call dispatcher. We answer customers instantly, collect name / address / problem, and alert your on-call tech within minutes — fully branded as your company.24/7 call answering, emergency triage, and job routing for plumbing, HVAC, towing, and locksmiths. Never miss a night call again.
Stops lost emergency jobs at 2am
Sends full job details to your tech
No call center, no overnight payroll
Night Time Dispatch by Trinity Sales & Management
Our Program Replaces the Overnight Receptionist you can't Afford (and the voicemail you can't trust)
24/7 Call Answering
No More Missed Voicemails
Homeowners don't wait till morning. They message the next company that answers first. We make sure that's you.
Emergency Triage
Burst pipe, sewage backup, no hot water. Those are not "call you next week" problems. They're "bill me right now" jobs.
Job Routing
Instant Alert to Your Tech:
We send that info directly to your on-call tech so they can call back fast.
Responsive Call Monitoring Service
24/7 Live Call Answering
Your Brand, Our Team
Every after-hours call is answered by a trained dispatcher in under 15 seconds — using your exact script, your company name, and your service rules.
We capture complete job details: name, callback number, exact address, problem severity, and critical access notes (gate codes, pets, hazards). Then we route it your way: text your on-call tech, log it in your CRM, or queue for morning.
Your customers never know they're talking to a third party. It sounds like your front desk because we follow your words exactly.
| Traditional Service | Night Shfit Dispatch |
|---|---|
| Generic greeting | Your exact script & company name |
| "Someone will call you back" | Tech confirms + ETA given to customer |
| Bare-bones notes | Complete intake: address, severity, hazards, access |
| English only (or slow transfers) | Bilingual EN/ES+ Many more Langauges, instant |
| No escalation logic | Auto-escalates to backup if no response |
| No accountability logs | Full timestamp trail of every action |
| Messy morning handoff | Clean summary report + CRM sync |
✓ Bilingual intake (EN/ES + more)
Clear questions, repeated confirmations — no miscommunication, no drop-offs.
✓ Complete job briefing
Name, callback, address, severity tag, access notes (gate codes, pets, hazards, electrical concerns).
✓ Logged escalation trail
Every outreach attempt timestamped with outcome (no answer / connected / accepted) for accountability and clean morning handoff.
✓ Your script, word-for-word
We answer as "Greg's Custom Plumbing dispatch," quote your policies, follow your triage rules — customers think they reached your office.
✓ Real-time emergency routing
Urgent calls → on-call tech alerted immediately. Non-urgent → queued for morning. Tech confirms or we escalate to backup.
✓ Morning summary report
Your office gets a clean log of all overnight calls: what happened, who responded, what needs follow-up. No digging through texts.
Emergency Triage
Revenue Protection - High-ticket emergencies (burst pipes, sewage backups, no heat) get flagged instantly and routed to whoever you designate — so you never lose a $1,500+ job to voicemail again.
✓ Your priority rules, automated
Tell us what counts as "urgent" vs. "schedule for morning." We follow your exact playbook every time.
✓ Instant alerts for true emergencies
Burst pipes, flooding, sewage backups, no heat — flagged and routed to on-call in under 60 seconds.
✓ Non-urgent calls queued for daytime
Quotes, minor repairs, scheduling requests — logged and sent to your office so your tech isn't woken up for "can you come next Tuesday?"
✓ SLA timers + escalation warnings-
Set response-time goals. If nobody claims an emergency call within 2 minutes, we escalate and alert you.
✓ Auto-logged to your CRM
Every call tagged with priority, timestamp, and customer details — feeds directly into ServiceTitan, Housecall Pro, or whatever you use.
Smart Job Routing
The Right Tech, Every Time — Automatically
We don't just capture leads. We route them to whoever can respond fastest based on your on-call schedule, service area, and job type.
If your first-choice tech doesn't confirm in 90 seconds, we roll to your backup. Then your third option. We keep pinging until someone accepts the job — so you never lose money because "nobody saw the alert."
✓ The closest available tech gets alerted first
Territory and on-call routing means faster response times and less drive time.
✓ No job falls through the cracks
Auto-escalation keeps pinging backups until someone confirms they're taking the call.
✓ Every assignment is tracked and timestamped
No more "I never saw it" — you have logs showing who was alerted, when, and who accepted.
Example Call Logs
11:47:22 PM — Call received from Lisa Martinez (717-555-8392)
11:48:01 PM — Intake complete: burst pipe, basement flooding, 1823 Oak Lane
11:48:15 PM — SMS sent to Tech A (Mike - 717-555-0134)
11:50:03 PM — No response from Tech A after 2 min
11:50:05 PM — SMS + voice call sent to Tech B (Dave - 717-555-7821)
11:51:42 PM — Tech B confirmed via SMS: "On my way, ETA 30 min"
11:52:10 PM — Customer callback: "Dave will call you in 2 minutes from 717-555-7821"
```
Every outreach attempt is documented:
- Was the message delivered? ✅
- Did the tech open it? ✅
- Did they confirm? ✅
- How long did it take? 97 seconds
- Who ultimately took the call? Tech B (Dave)
This protects you three ways:
1. Customer disputes: "Nobody called me back!" → "Here's the log showing Dave confirmed at 11:51pm and called you at 11:54pm."
2. **Tech accountability: "I never got the alert!" → "You were texted at 11:48pm and again at 11:50pm. Here are the delivery receipts."
3. Morning handoff: Your office manager sees exactly what happened overnight without playing phone tag with on-call techs.
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✓ Clean Morning Handoff (Your Office Stays Organized)
You don't want to start Monday morning piecing together "what happened this weekend" from random text threads and half-remembered conversations.
Every morning, your office gets a clean summary report:
Weekend Call Summary — Greg's Custom Plumbing
```
📞 Total Calls: 14
🚨 Emergencies Dispatched: 6
📅 Scheduled for Follow-Up: 5
❌ Out of Service Area: 2
✅ Completed Intake Quotes: 1
🚨 EMERGENCY CALLS (Saturday/Sunday):
1. Martinez, Lisa — Burst pipe/flooding — Tech B responded 11:51pm — Job completed
2. Thompson, Rob — No heat, 38°F inside — Tech A responded 2:17am — Still on site
3. Chen, Amy — Sewage backup main line — Tech B responded 7:02am — Parts ordered
... (etc.)
📅 FOLLOW-UP NEEDED (Monday morning):
1. Davis, Karen — Water heater replacement quote — Call back by 10am
2. Rodriguez, Juan — Slow kitchen drain, non-urgent — Schedule this week
Are You Ready To test It Out for Free?
Good news! You have almost likely seen it on your screen (the chat bubble following you around. which should be the bottom right corner- mine is orange due to the them, but remember you can change that and so much more!)
Ask it any questions and it will be able to answer them all for you most likely.
We trained it on our documentation, along with several random industries you may want to try out.
This isn't autopilot. It's automation that respects how your business actually runs!
Interested? Fill out the form below and someone with get in contact with you!
Pricing
Basic Plan
$199/Month
24/7 website chat with custom branding (your logo, name, and tone), lead capture (name, phone, service needed), and an appointment scheduling link. Handles basic FAQs and sends a daily summary email with new leads. Best for businesses that don’t take after-hours calls—like cleaners, landscapers, and wellness services. No emergency alerts or live dispatch features.
50 messages
Unlimited Website Embeds
Daily Lead Summary via Email
Basic FAQ Automation
Custom Branding Setup
Appointment Scheduling Support
24/7 Tech Support
Discounts for Quarterly and Yearly plans!
Pro Plan
$399/Month
24/7 website chat with custom branding (your logo, name, and tone), lead capture (name, phone, service needed), and an appointment scheduling link. Handles basic FAQs and sends a daily summary email with new leads. Best for businesses that don’t take after-hours calls—like cleaners, landscapers, and wellness services. No emergency alerts or live dispatch features.
With discounts for quarterly and monthly payments!
All Basic Features
Emergency Escalation Alerts (Text & Email)
On-Call Routing Setup
Custom Emergency Scripts
Priority Onboarding & Testing
1 Monthly Script Revision
CRM & Calendar Integration Ready
Dedicated Chat Agent + Higher Character Memory Limit
Disclaimer: This product is not to be intended for use by any type of "life threatening" services that require immediate intervention such as hospitals, ambulances, police, etc.