Night Shift Dispatch is your dedicated, on-call dispatcher. We answer every after-hours call instantly, triage the emergency, and alert your on-call tech within minutes—fully branded as your company.
Stops Lost Emergency Jobs at 2am
Sends Full Job Details to Your Tech
No Call Center, No Overnight Payroll
Your phone rings at 2 AM. No one answers. The homeowner calls the next company that picks up.
By the time your tech wakes up and calls back, the customer already booked someone else.
Hiring a night receptionist costs $30-50K/year. You're paying them to sleep.
Customers call with non-emergencies at 3 AM. Your tech gets woken up for minor issues.
Voicemails are garbled. Addresses are wrong. Your tech arrives unprepared.
Did the call come in? Did your tech respond? You have no visibility.
The Math:
Just ONE missed emergency job per month pays for our service for an entire year.
No More Missed Voicemails. Homeowners don't wait till morning. They message the next company that answers first. We make sure that's you.
Burst pipe, sewage backup, no hot water. Those are not "call you next week" problems. They're "bill me right now" jobs.
Instant Alert to Your Tech. We send that info directly to your on-call tech so they can call back fast.
Every after-hours call is answered by a trained dispatcher in under 15 seconds — using your exact script, your company name, and your service rules.
We capture complete job details: name, callback number, exact address, problem severity, and critical access notes (gate codes, pets, hazards). Then we route it your way: text your on-call tech, log it in your CRM, or queue for morning.
Your customers never know they're talking to a third party. It sounds like your front desk because we follow your words exactly.
| Traditional Service | Night Shift Dispatch |
|---|---|
| Generic greeting | Your exact script & company name |
| "Someone will call you back" | Tech confirms + ETA given to customer |
| Bare-bones notes | Complete intake: address, severity, hazards, access |
| English only (or slow transfers) | Bilingual EN/ES + Many more languages, instant |
| No escalation logic | Auto-escalates to backup if no response |
| No accountability logs | Full timestamp trail of every action |
| Messy morning handoff | Clean summary report + CRM sync |
Clear questions, repeated confirmations — no miscommunication, no drop-offs.
Name, callback, address, severity tag, access notes (gate codes, pets, hazards, electrical concerns).
Every outreach attempt timestamped with outcome for accountability and clean morning handoff.
We answer as your company, quote your policies, follow your triage rules — customers think they reached your office.
Urgent calls → on-call tech alerted immediately. Non-urgent → queued for morning.
Your office gets a clean log of all overnight calls: what happened, who responded, what needs follow-up.
Every outreach attempt is documented:
Choose the plan that fits your business. Both include a 7-day free trial.
For non-emergency businesses
24/7 website chat with custom branding, lead capture, and appointment scheduling. Perfect for cleaners, landscapers, and wellness services.
Discounts for quarterly and yearly plans!
For emergency trades businesses
24/7 human-powered dispatch service. Every after-hours call is answered by a trained dispatcher, triaged for severity, and instantly routed to your on-call technician.
Discounts for quarterly and yearly plans!
Get a personalized demo and see exactly how much revenue you're leaving on the table.
Try Night Shift Dispatch free for 7 days. See how we can transform your after-hours operations.